info@cleancar.io   +44 845 600 6880

Frequently Asked Questions

Who can see your jouneys

Short answer, only you.Only drivers can see their journeys with the journey detail hidden from your manager, your colleagues or your employer; there is no way for anyone to look at your business or personal trips.  CleanCar is not designed to track what you do but is a system that will use journey data to show your suitability to an electric vehicle.  We will never share your journey details with anyone unless you give us explicit permission to do so.

Late Night Journeys that Span the Upload Cut Off

The daily upload cut-off is at 12 Midnight.  If you are driving late at night the data may miss the upload due to the time the data takes to be sent over the network.  In this instance, the data will be processed on the following upload.For example: If you were driving late Monday night and the data misses the upload cut off on Tuesday morning this data will be stored and sent the next day and therefore will be visible in your account after the Wednesday morning upload.

Poor Network Coverage

If you are in an area that has poor network coverage the unit will keep recording using GPS.  However, the data will be stored on the CleanCar device until a strong mobile network has been gained, at which point the data will be sent.  Therefore, if you have been in a bad network area you may not see this trip until two days later.For example, if you were driving in a bad network area on Monday the data will be stored on the unit, the data will miss the Tuesday morning upload, however, on Tuesday it gains a good signal and then the data will be sent.  The data will be visible in your account after the Wednesday morning upload.

Data Processing at Night

Your trips will be captured by the CleanCar device and sent to your unique CleanCar account that only you can log into.  The journeys will be sent using a 2G or 3G mobile network, which will send the data into your account in the early hours of the following morning.For example, your Monday trips will be processed and uploaded in your account on Tuesday morning.

Button on the Device

Please do not hold down the button on the top of the CleanCar device. If you hold down the button on the top of the CleanCar device for 3 seconds the light will turn purple, this is a function within the unit that we do not use and has no effect on the CleanCar device.The unit should continue to record as if the light was blue, to change it back please hold light down for a further 3 seconds or the next time the unit is turned off it will change back to blue.

Stationary Vehicle

If you have been parked/stationary in the same location without moving for over 3 minutes the light will turn off and the unit goes into standby mode.  It will save data and the light will go off, not to worry once your vehicle starts to move it will continue to capture the journey.

GPS Drift

GPS Drift is characteristic when the tracker is stationary and occurs particularly in environments where multi-path reception is likely (which is just about anywhere, aside from being in the middle of the desert). In a multi-path environment, the high-sensitivity receiver "sees" more than one signal from a single satellite. This occurs because the signal is reflected from obstructions such as houses, buildings, walls, vehicles, hills, tree cover, and so forth. The signals arrive at the receiver at slightly different times and depending on which signal the receiver chooses to believe for any given sample, the distance from the satellite also differs. Multiply this behaviour by several satellites, then factor it into the overall position calculation, and the net result is that the receiver perceives abrupt shifts in position. Sometimes these can be significant -- say 40 or 50 feet.Software in the receiver tries to smooth this out. Generally speaking, it does a better job of this when the tracker is moving. This is because your true change in position per unit time is much larger than the random shifts caused by a multi-path reception.  Slow moving traffic and its “stop-start” nature, especially in built-up areas, amplify drift as each “stop” is a stationary point for the receiver to calculate.

What does this mean?

It means that occasionally if say a vehicle is stationary the CleanCar system can give a false positive, where the drifting coordinates look like a feasible trip.  We do all we can to remove these but it is possible you may find them from time to time.  If you find one, delete it.

About the Map

Please note, we do not display every coordinate on the map just one approximately every 20 seconds.  This will mean that although the distance is correct the map may show you cutting corners or going straight over a roundabout.  This is normal, do not worry

Will the GPS device work in all cars

The GPS device will work in virtually all vehicles so long as there is 12v power socket (cigarette lighter socket). Please not, however, some high-end vehicles where there is a heated front screen can take longer to get a GPS fix.If your question is not above and you feel you need more support, please e-mail helpdesk@cleancar.io. One of our team will respond as soon as possible. Thank you

Is the device working

When the vehicle ignition is turned on a flash of Blue and Red will occur, and then the Blue light will display on the Trip Stick when there is a GPS Fix.  Once this has happened, you are ready to start your journey.

Precautions to Take

While it is important that the Trip Stick is located in a vehicle so that it can receive signals from the global navigation satellite system, take care not to place it in locations that are:
  • Extremely hot (for example in direct sunlight, or on a heater vent near the windscreen)
  • Exposed to high levels of moisture.

Device is Lost or Stolen

When a GPS device is lost it should be reported to helpdesk@cleancar.io to arrange a replacement. If you locate the device you thought was lost, report it to helpdesk@cleancar.io they will authorise you to continue using the original device.Please contact Support via helpdesk@cleancar.io if your device is lost or stolen.

how do i install the gps device

It is essential that the GPS device is located in a 12V in the front console of the vehicle so that it can receive signals from the global navigation satellite system. Also if you can see it and it falls out you will notice, if you place it in a glove box or the boot of the car, you may not notice if the device has become dislodged.

Forgotten Password

If you have forgotten your password. No need to worry. Simply go to the login page of app.CleanCar.io and click on the link “forgot my password”, then enter your email, click “reset password” and await an email to reset your password.

Forgotten user ID

Please enter your Company Email address in the User ID field

How Does The Device Work?

The CleanCar device (we must find a catchier name, send ideas to helpdesk@cleancar.io) is an incredibly smart piece of kit, but for this FAQ, we will keep it simple.
  • The CleanCar device has been designed to record GPS coordinates of your location while you are driving
  • It will do this every 10 seconds or 100 metres or 25-degree change in direction so on a winding road it takes more coordinates and on a straight one less.
  • The device saves these coordinates and every few minutes it connects to the mobile network via an onboard sim and uploads these to the CleanCar portal. It will store around ten days of driving if for any reason there is no signal.
  • Once we receive the data, we store it up, and while most people are asleep in the early morning, our servers and algorithms convert it into journeys and statistics.
  • The following day you will be able to log in see your stats.
  • CleanCar aims to help users like you to make the switch from your internal combustion engine to an electric vehicle

Is CleanCar New

No, it’s not the CleanCar system has been assisting the fleet market to make the switch for about four years. However, the latest version of CleanCar, the one you are using is very new.  This version has been rebuilt from the ground up to aim at individual users as opposed to fleets.

Is CleanCar Finished

Not, the current version of CC is an early production release of our all new version and you need to consider the following:
  • We have a massive pipeline of development that will keep us busy for many months to come; we will soon put a link here ( ) outlining all the developments that are upcoming and some of our ideas
  • We need your feedback; if you have an idea, spot an issue, feel something could be better, we want to know, please email us at helpdesk@cleancar.io.
  • Although we test things religiously it not until you the user gets your hands on them that we really start to learn. Please get in touch if you think it wrong, or it could be better.

Who are the team behind CleanCar

CleanCar is owned by The Virtual Forge and run by Alex Baker, www.thevirtualforge.com are a company who design exciting and innovative IT systems for some of the worlds best-known companies, they also analyse lots of data.We have about 120 employees based all over the world in the UK, Portugal and the USA.  The team dedicated to CleanCar numbers eight presently with loads of support from the rest of the group.Our founder Alex Baker would love to hear your views, drop him a line on alex@cleancar.io

How do I know my GPS Device is working in my vehicle?

Plug your GPS device into the 12V of your vehicle.  Please turn your ignition on.  The LED/light should display blue to indicate the device is operating.  You may start your journey.The next step would be to ensure the sim-card in the device is in the device the right way.Please see image below to check this – It should be fine but they can take a bit of a beating while being distributed and they very occasionally come loose.The device takes a little time to normalise and likes to be used regularly, so we advise that you plug your device and drive about for a few days before checking your date, we want to ensure it has a good charge and has had a chance to connect to the airwaves Also if this has all been checked and the sim-card is in the right way or the Switch-ON button is also the right way, we will need to know about this. You will need to contact helpdesk@cleancar.io one of our support team will be able to help you.